SERVICE / INSTALL
General Lock offers superior customer service from start to finish through the General Lock Service Network. The Service Network provides nationwide installation and repair services to General Lock customers.

Through an on-site facility survey, a team of experts will provide a comprehensive assessment of maintenance, compliance, loss prevention, and security risks. These assessments can assist organizations in developing a security plan. Once a solution is identified and specified, General Lock provides a state-licensed network of professional security experts to implement, install or service the security solution.

The General Lock Service Network can provide weekly status reports to help customers manage multiple projects. Maintenance, repair, warranty management and technical assistance on supplied products are available. We also offer complimentary training support on new product lines.

The General Lock Service Network’s dispatch operation is available to address product and service issues Monday through Friday, from 5 a.m. to 5 p.m. (PST). Extended service hours are offered on a per customer basis, as needed.